Legal

Privacy Policy

This policy explains the personal and property information the service may collect when users request an estimate or professional review.

Information collected

The service may collect name, email, phone number, preferred contact method, property location, asset type, size, document status, tenure, condition, notes, uploaded photos, and review purpose. Production versions may also store payment status, consultation records, audit logs, and support messages.

How information is used

Information is used to create accounts, enforce one free estimate per user, produce indicative estimate ranges, respond to review requests, improve valuation assumptions, detect misuse, and maintain service records.

Photos and documents

Uploaded photos and documents may contain personal or sensitive property information. Users should upload only material relevant to the property. Production systems should restrict access, encrypt storage where available, and delete data when it is no longer needed.

Photos and documents are optional for an indicative estimate, but submitting relevant property evidence can improve accuracy and help reviewers understand the property better.

If a user allows image review assist, uploaded property photos may be sent to the configured AI provider to produce a structured condition summary. This review is supporting evidence only and should not replace a professional valuation or site inspection.

Third-party processors

Payment processors, hosting providers, database providers, email services, analytics tools, AI image review providers, and file storage services may process data as part of the service. Production launch should list the chosen providers and their roles.

User rights

Users should be able to request access, correction, or deletion of their personal data, subject to legal and operational retention requirements. A public support email and response timeline should be added before launch.

Launch note

This draft should be reviewed against Ghana data protection requirements before the website goes live.